CiMSO is the trusted choice for hospitality businesses across Southeast Asia for hotels, restaurants, and golf courses

Hello everyone! I’m Chanin from CiMSO Southeast Asia, and today, I’d like to take a moment to tell you a bit about who we are, our journey, and what makes CiMSO the trusted choice for hospitality businesses across the region. If you’ve ever wondered why CiMSO has become the go-to software solution for hotels, restaurants, and golf courses, this blog will give you a clear picture of our story.

Let’s start with some history. CiMSO began its journey in 1989—long before we had the technology we rely on today. Back then, we started as a consultancy company, offering expertise to hotels, restaurants, and golf courses, helping them streamline their operations. What we realized early on was that these businesses had unique needs that couldn’t be solved with generic solutions. They needed something tailored to them—something smarter, faster, and more integrated.

1996: The Birth of the PMS System

Fast forward to 1996, seven years after CiMSO was founded. That year, we introduced our first Property Management System (PMS), and it wasn’t just your standard hotel booking system. Right from the start, we designed it as a Customer Data Platform (CDP). This was groundbreaking because, unlike many systems that only focused on managing transactions, our PMS was all about understanding the customer. It allowed businesses to store detailed customer histories, including their preferences, services used, and interactions with the property. This was a big leap forward in terms of personalizing customer service.

By focusing on customer data, we helped our clients offer better service and create stronger relationships with their guests. This set us apart from other software providers and solidified our reputation as a forward-thinking company.

2006: Expanding into Southeast Asia

After the success of our PMS and growing demand from businesses across the region, our managing director decided it was time to expand. In 2006, we moved our headquarters to Singapore, opening the door to new opportunities in Southeast Asia. This was a strategic move that allowed us to better serve the rapidly growing hospitality industry in the region.

At this time, we also started integrating more back-end processes into our software. We weren’t just focusing on front-end systems like bookings and customer management; we began developing tools for stock management, procurement, point-of-sale (POS) systems, and membership management. This holistic approach made CiMSO a comprehensive ERP solution, not just a PMS.

2022: Establishing CiMSO Southeast Asia in Bangkok

By 2022, it became clear that Thailand was one of the most promising markets for us. With its booming tourism industry and a strong demand for high-quality hospitality software, it made sense for us to have a more local presence. That’s when we established CiMSO Southeast Asia, with our office based in the heart of Bangkok.

As the Business Development Manager, I lead our operations here in Thailand, and I can tell you firsthand that having a local team makes a huge difference. We understand the unique needs of businesses in the region, from language and time zones to pricing models that fit each country. Our clients know they can rely on us for fast, local support, and that’s something we’re really proud of.

Approaching 30 Years of Software Development

Now, as we approach 2026, we’re celebrating almost 30 years of software development. Our system has evolved through hundreds of updates, and today, we’re running on version 434. Each year, we roll out major updates that bring new features, improved functionality, and enhanced online capabilities.

One of the things that sets CiMSO apart is our focus on integration. We’re constantly adding new features to ensure our software can communicate with third-party systems, from booking platforms to accounting software. This ensures our clients always have the tools they need to stay competitive in an increasingly connected world.

Why CiMSO is the Right Choice for Your Business

If you’re a hotel, restaurant, or golf course owner looking to invest in ERP software, here’s why CiMSO should be at the top of your list:

Proven Track Record: With over 600 successful implementations across Southeast Asia, CiMSO is trusted by some of the region’s leading hospitality businesses.
Comprehensive Solution: Our ERP software doesn’t just cover the basics. We offer tools for every aspect of your business, from bookings and customer management to stock control and accounting.
Continuous Updates: We believe in constant improvement. That’s why we’re always enhancing our software with new features and integrations.
Fast Implementation: We know time is money. That’s why we’ve designed our system to be highly configurable, so you can go live quickly and start reaping the benefits sooner rather than later.
Local Support: With our team based in Bangkok, we provide personalized support in your time zone and language, ensuring you get the help you need, when you need it.

Looking to the Future

As we continue to grow, our goal remains the same: to help hospitality businesses achieve their full potential. Whether you’re a small boutique hotel or a large chain of restaurants, our software is designed to scale with your needs. With CiMSO, you can expect reduced costs, improved efficiency, and an excellent return on investment.

If you’re ready to take your business to the next level with a comprehensive ERP system, don’t hesitate to reach out to us. We’d be more than happy to show you how CiMSO can make a difference.

Thank you for reading, and we look forward to working with you!